SHIPPING METHODS & RATES
Our orders are processed and shipped within 1-2 business days excluding weekends and major holidays. Our standard shipping carrier is USPS. Shipping times may vary during COVID-19 so please anticipate longer than usual delivery time.
- Free standard shipping in 50 US States on orders over $50.
- Free standard shipping to Canada on orders over $100.
- Orders to Alaska, Hawaii, and the US Virgin Islands will take 6 to 8 business days.
- You will be notified with your tracking number for your order via email.
|Shipping Method||Transit Time|
|USPS First Class Mail (Standard)||3-5 business days|
|USPS Priority Mail||2-3 business days|
|USPS First Class Mail Intl (Standard)||11-20 business days|
|USPS Priority Mail Intl||6-10 business days|
At this time, we only ship to Canada. Orders placed internationally (outside the U.S), are subject to duties, taxes, tariffs, and other fees defined under the destination country’s laws and regulations. Unfortunately, we cannot predict the costs of these fees, but they can range up to 18% of the total cost of goods. If customs charges occur, you, as the buyer, are 100% responsible for these charges. We, the seller, are not responsible for any customs charges. We are also not responsible for packages that are refused due to high duties and taxes; packages that don't clear customs due to country restrictions; or any additional package delays. After you receive your tracking number, it is your responsibility to track the progress of the package, as you will not always be notified of customs holding your package. If you decide to refuse your package or not pay the duties, it will be sent back to us. Please note, if you choose not to pay duties on import and return the package, we will refund your order less any shipping paid. The cost of shipping is paid directly to the shipping provider, and therefor is not refundable.
Please note that international orders can take up to three weeks to arrive after they are shipped since all orders must pass through customs and this time frame is completely at the discretion of the shipping providers. Once the package has been transferred to the shipping provider, Petunia Skincare is no longer responsible for other delays that may occur.
All prices shown online are in USD. Payment will be processed in the most current exchange rate and will appear so on your bank statement.
If you need to change an order you have already placed, please use our contact form with the subject "Can I Change My Order?" and include your Order # in the email body. Order change requests must be made within 24 hours from time of order placed. We will do our best to accommodate your needs.
RETURN & EXCHANGE POLICY
Petunia Skincare offers a 30 day money back guarantee. Should you feel that you are not happy with our products for any reason within 30 days of receipt, please fill out our contact form with your order # and let us know if you are looking to return or exchange a product. We will respond to you within 24-48 hours with the RMA form that you will need to fill out and ship back along with the products. A refund for the product value will be processed back to your original payment method less the cost of the prepaid shipping label and restocking fee of $1.95 per item. Once a return is received at our warehouse, we will process the return in 2-3 business days.
For Canadian orders, you will be responsible to ship the returned products back to us for a refund of the product value less a restocking fee of $1.95 per item.
REPORT OTHER PROBLEM
If your order is missing a product, contains a damaged item, or other concern, please email us. To expedite your request, please have your order number available.
This serum has been very effective on my horizontal and vertical frown lines. I've never really had a huge issue with them, but they have smoothed and softened out. Great experience and I'm really excited to see further transformations in my skin!
This serum has really helped my skin become tighter and softer without making it dry. I hate in the past when a product will dry my skin out and everything feels tight and it hurts to even smile! Well you don't get that with this product that's for sure, but don't use this every night or it will start flaking your skin. I use it 2-3 times a week and see good results with it.
This retinol is a clear thick gel that absorbs fast into your skin. There is no burning sensation or sticky residue left behind and surprisingly doesn't feel too dry after. I still use a moisturizer no matter what but i'm pretty sure I could wear this serum without a moisturizer and my skin would still be fine. But what I really like about this product is that it's lightened these little dark spots I have around my cheeks.. their not sun spots and I'm not sure if their age spots but they're just tiny little dark spots and I've noticed that since using their retinol it's become lighter.
I use this serum to control the hormonal acne and scars on my face. I also use this with their vitamin C serum. I apply the retinol once every other night and the vitamin c serum every night. I also use a sunscreen moisturizer as protection during the day. I saw slight improvements in a week. My acne started clearing up much faster and the scars too. I probably need to use it for a few more weeks to fully achieve the results I want since I know that my skin has a long way to go. But I'm very happy with the fast improvements already.
This retinol serum has been part of my skincare routine for months, and my 54-year-old skin always looks better with this. This serum has a perfect balance of retinol, hyaluronic acid, plus other organic ingredients. Thank you for creating these great products at such a great price! Petunia is going to be my lifelong skin buddy now!