SHIPPING METHODS & RATES
Our orders are processed and shipped within 1-2 business days excluding weekends and major holidays. Our standard shipping carrier is USPS. Shipping times may vary during COVID-19 so please anticipate longer than usual delivery time.
- Free standard shipping in 50 US States on orders over $50.
- Free standard shipping to Canada on orders over $100.
- Orders to Alaska, Hawaii, and the US Virgin Islands will take 6 to 8 business days.
- You will be notified with your tracking number for your order via email.
|Shipping Method||Transit Time|
|USPS First Class Mail (Standard)||3-5 business days|
|USPS Priority Mail||2-3 business days|
|USPS First Class Mail Intl (Standard)||11-20 business days|
|USPS Priority Mail Intl||6-10 business days|
At this time, we only ship to Canada. Orders placed internationally (outside the U.S), are subject to duties, taxes, tariffs, and other fees defined under the destination country’s laws and regulations. Unfortunately, we cannot predict the costs of these fees, but they can range up to 18% of the total cost of goods. If customs charges occur, you, as the buyer, are 100% responsible for these charges. We, the seller, are not responsible for any customs charges. We are also not responsible for packages that are refused due to high duties and taxes; packages that don't clear customs due to country restrictions; or any additional package delays. After you receive your tracking number, it is your responsibility to track the progress of the package, as you will not always be notified of customs holding your package. If you decide to refuse your package or not pay the duties, it will be sent back to us. Please note, if you choose not to pay duties on import and return the package, we will refund your order less any shipping paid. The cost of shipping is paid directly to the shipping provider, and therefor is not refundable.
Please note that international orders can take up to three weeks to arrive after they are shipped since all orders must pass through customs and this time frame is completely at the discretion of the shipping providers. Once the package has been transferred to the shipping provider, Petunia Skincare is no longer responsible for other delays that may occur.
All prices shown online are in USD. Payment will be processed in the most current exchange rate and will appear so on your bank statement.
If you need to change an order you have already placed, please use our contact form with the subject "Can I Change My Order?" and include your Order # in the email body. Order change requests must be made within 24 hours from time of order placed. We will do our best to accommodate your needs.
RETURN & EXCHANGE POLICY
Petunia Skincare offers a 30 day money back guarantee. Should you feel that you are not happy with our products for any reason within 30 days of receipt, please fill out our contact form with your order # and let us know if you are looking to return or exchange a product. We will respond to you within 24-48 hours with the RMA form that you will need to fill out and ship back along with the products. A refund for the product value will be processed back to your original payment method less the cost of the prepaid shipping label and restocking fee of $1.95 per item. Once a return is received at our warehouse, we will process the return in 2-3 business days.
For Canadian orders, you will be responsible to ship the returned products back to us for a refund of the product value less a restocking fee of $1.95 per item.
REPORT OTHER PROBLEM
If your order is missing a product, contains a damaged item, or other concern, please email us. To expedite your request, please have your order number available.
I am in my 50s and was getting breakouts and dark spots. I am on my second bottle and can actually see results of clear skin both from the acne and the discoloration. I plan on using this long term. Very satisfied! It is a great product!
Months ago, I purchased my very first bottle of this and my daughter saw me using it so she tried using it for a week and was impressed by the results she was getting. She's 21 and a total fan of expensive brand but now we both fight over using this product. Our skin feels softer, brighter, and visible pores reduced. Its really good
I'm so in love with this serum! The results are comparable to other expensive brands like Clinque. Even my son's girlfriend asked what I was using and wanted to buy one for her mother as a gift. My wrinkles are less deep, and my under eye area has brightened up.
Because of my age, my pores are starting to shrink and I can see fine lines and wrinkles starting to come out. I tried to use face wash and different serums, but it didn't work. I saw a review of this product and decided to try it since it is also cruelty-free and made from organic ingredients. After weeks of using this serum and applying it day and night, my pores look like they are going back to normal, my wrinkles are reduced, and it has a brightening effect on my face.
I've tried everything, and although nothing worked, I thought I would give it a shot. I'm in my 60s and nothing has ever worked for me. Until this moment. I'm completely amazed. I went to doctors, and even they couldn't get rid of it. I don't believe it moisturizes, but I put moisturizer on after this product has dried and it's fine. I apply it to my freshly washed face in the morning and at night. Really. It's amazing.